1. Information We May Receive
Depending on how you use the website, we may receive details such as your name, phone number, email address, location, enquiry details and information you choose to submit through contact forms or messaging channels.
2. How Information Is Used
We may use submitted information to respond to enquiries, confirm availability, discuss services, coordinate delivery or appointments, improve website content and communicate about a request you made.
3. WhatsApp, Phone & Email
When you choose WhatsApp, phone or email, the communication is handled through the relevant service provider. Their own privacy terms and technical practices may also apply.
4. Cookies & Analytics
The website may use cookies, analytics or similar technologies to understand traffic, remember basic preferences and improve website performance. Browser settings may allow you to limit or block certain cookies.
5. Information Sharing
We do not use customer enquiry information as public website content. Information may be shared with service providers or partners when reasonably necessary to respond to a request, complete a service or operate website infrastructure, subject to the circumstances of the request.
6. Data Security
We use reasonable operational and technical measures to protect information handled through the website. No online system can guarantee absolute security, so visitors should avoid sending highly sensitive information through general enquiry channels.
7. Data Retention
Information may be retained for as long as reasonably necessary for customer support, business records, legal obligations or legitimate operational purposes.
8. Your Choices
You can choose what information to provide in an enquiry. You may also contact us to ask about information you previously submitted through our website or direct communication channels.
9. Policy Updates
We may update this policy when website features, business processes or applicable requirements change. The latest version posted here will supersede earlier versions.
10. Contact Us
For privacy questions or requests concerning information submitted through this website, please contact Asia Pet Shop using the details provided on the Contact Us page.